Start with the existing contract
Before asking a new provider for an onboarding date, review the current service agreement and the employee’s employment arrangement with the appropriate advisers. A provider switch is not necessarily a simple account migration. The right process depends on the country, contracts and circumstances.
Create an inventory of the commercial notice requirements, outstanding invoices, deposits, accrued employee entitlements, benefits enrollment, equipment, and employment documentation. Ask which items can transfer, which must be settled and which need a new agreement. Do not assume that service, tenure or benefit coverage continues automatically.
Give the transition a single owner
Assign one person in your company to coordinate both providers. Ask for a cutover plan that identifies each action, deadline, dependency and approver. A proposed start date should depend on the required employment steps being complete, not merely on a new platform account being created.
- Obtain a country-specific transition assessment before notifying the employee of a final plan.
- Reconcile outstanding pay, expenses, leave records and benefits responsibilities.
- Agree how employee communication and document collection will work.
- Confirm the final old-provider payroll and the first new-provider payroll.
- Reconcile deposits, invoices and data access after the move.
Calculate savings after transition costs
Suppose an alternative saves $100 per employee per month for five employees. That is $500 per month in service-fee savings before considering transition costs. If the move requires $3,000 in incremental costs, the simple recovery period is six months. These are invented inputs for the calculation; the actual transition may include additional employment or operational costs.
Ask the new provider for a written transition scope, then compare the savings against the confirmed costs and the work left with your team. A discount is useful only if the employment transition is workable.
Sources & scope
Public source material reviewed September 15, 2026. Provider descriptions are not independently verified service outcomes. Confirm current terms directly. The decision questions are our editorial framework, not country-specific legal advice.